A program designed to interface with queue based call-receiving that allows multiple people to answer on behalf of one line.
- Displays call records
- Allows representatives to be in or out of the queue
- Allows transferring of calls within the queue
Who May Use This Service?
Staff, Faculty, and Student Employees.
How Do I Get Started?
- If your department is already configured you can speak to your department supervisor.
When Is Support Available For This Service?
Posted IT Help Desk hours