Customer Contact Center Express (Agent/ Supervisor Desktop)

Overview

A program designed to interface with queue based call-receiving that allows multiple people to answer on behalf of one line.

Features

  • Displays call records
  • Allows representatives to be in or out of the queue
  • Allows transferring of calls within the queue

Who May Use This Service?

Staff, Faculty, and Student Employees.

How Do I Get Started?

  • If your department is already configured you can speak to your department supervisor.

When Is Support Available For This Service?

Posted IT Help Desk hours

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Help Desk Hours
Monday - Friday | 8:00am to 6:00pm


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