Desktop Support

Overview

Desktop computers, including laptops and tablet devices, are purchased by a Faculty and Staff respective department on campus. The UCCS IT Help Desk provides setup, configuration, and troubleshooting services for this computer equipment on campus through various means.

Who May Use This Service?

Faculty and Staff.

How Do I Get Started?

Your department's program assistant/supervisor can give you a university-owned machine already in the department, or purchase one for you.

How Long Does It Take To Get This Service?

Including build time for a new computer setup, on average it takes around three to four business days from first receiving the computer to having it setup at its permanent location for a campus desktop computer to be up and running.

When Is Support Available For This Service?

Posted IT Help Desk hours

How Do I Change Or Stop This Service?

If the computer equipment in question is no longer needed by the department, Facilities will recycle the machine. Please click the following link for more information: Surplus.

How Much Does This Service Cost?

Your department will handle the purchasing of the new computer equipment. The IT Help Desk is available for any purchasing assistance.

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Normal Help Desk Hours
Monday - Friday | 8:00am to 6:00pm


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