Ying Fan, Ph.D.

Ying Fan, Ph.D.

Ying Fan, Ph.D.

Business Analysis Department Chair and Associate Professor of Operations Management
Dwire hall D228

Education

  • Ph.D., Ivey School of Business, University of Western Ontario, Canada, 2010
  • M.S., School of Economics and Management, Beijing Jiaotong University, Beijing, China, 2001
  • B. Eng, School of Economics and Management, Beijing Jiaotong  University, Beijing, China, 1996

Teaching

  • Associate Professor, University of Colorado Colorado Springs, 2017 - Present
  • Department Chair of Business Analytics, University of Colorado Colorado Springs, 2018 - Present
  • Assistant Professor, University of Colorado Colorado Springs, 2010 - 2017
  • Instructor, University of Colorado Colorado Springs, 2009 - 2010
  • Research Assistant, University of Western Ontario (Canada) , 2007 - 2008
  • Lecturer, Huron University College (Canda), 2007 - 2008
  • Lecturer, Beijing Jiaotong University, 2001 - 2002

Professional Experience

  • Assistant Manager, China National Investment & Reinsurance Co. Ltd, Beijing, China, 2000 - 2001
  • Accountant, Hei Bei Ministry of Transportation, Shi Jiazhuang, China, 1996 - 1998

Organizations

  • New Faculty Development Consortium, 2010
  • Member, production and operations Management Society (POMS)
  • Member, Decision Sciences Institute (DSI)
  • Member, Institute for Operations Research and Management Science (INFORMS) Member, Production and Operations Management Society (POMS)
  • Doctoral Consortium, Institute of Supply Management, 2006

Research Interests

  • Service quality
  • Use social media to improve service operations
  • Service recovery
  • Quality management in international supply chains

Teaching Interests

  • Operations Management
  • Service Operations
  • Purchasing and supply chain management

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