Service Management

Woman at computer

Service Management

In the U.S., approximately 82% of the labor force and 80% of the GDP are accounted for by services. Virtually every organization has a significant service component.

Why Study It?

The Service Management area of emphasis is an integrated collection of courses designed to provide the unique skills and knowledge required to succeed in the service economy. This emphasis is especially valuable for those who plan to work in a management or professional capacity in the service sector, including professional service organizations (e.g. law, accounting), customer service departments, call centers, help desks, insurance etc.

Why Study Service Management at UCCS?

The UCCS College of Business is accredited by the Association to Advance College Schools of Business (AACSB) which ensures your professors, classes and fellow students are of the highest quality. Only 5% of business schools worldwide have achieved this distinction.

Our Daniels Fund Ethics Initiative instills principle-based ethics education throughout the business school, resulting in a high standard of ethics in our students and graduates.

Potential Service Management Careers

  • Customer Service Manager
  • Call Center Director
  • Project Manger
  • Hospitality Professional
  • Facility Services Manager
  • Human Resources Professional

Examples of Coursework

  • Experiences in Leadership
  • Motivating, Rewarding, and Developing Employees
  • Organizational Development and Change
  • Marketing Planning and Strategies
  • Labor Relations and Negotiation