Teaching and Learning Center

Login / Authentication problem in eCollege/eCompanion for PCs running Vista or XP

FOR ERRORS SIMILAR TO: There is a problem with your authentication, possibly due to inactivity. For your safety, you have been logged out and must sign in again to continue.

TRY THESE STEPS:

1. Clear the cache in your browser -- for IE7, go to Tools on the Menu Bart, and select Delete Browsing History, and select Temporary Internet Files from the popup menu. On Firefox, go to Tools, Clear Private Data and check the Cache box before continuing.

2. Make sure that you have allowed popups for the site: http://uccsonline.net -- go to Tools, Popup Blocker, Popup Blocker Settings, and add this address to the list of allowed sites: uccsonline.net.

3. We have been having authentication problems with Firefox 3 (Windows and Mac). You should use another browser or go back to Firefox 2 if possible (http://www.mozilla.com/en-US/firefox/all-older.html

4. Make sure that all of the Windows updates have been downloaded and installed.

5. If you are connecting to the eCollege site using a modem, try power cycling (unplugging, plugging) to reset the connection.

Login / Authentication problem for Macs running OS X (including Leopard)

1. Clear the cache in your browser -- for Safari, click on the Safari in the Menu Bar and select Empty Cache. In Firefox, go to Tools, Clear Private Data and check the Cache box before continuing.

2. Make sure that you have allowed popups for the site: In Safari, click on Safari in the Menu Bar and deselect (uncheck) Block Popups . In Firefox, go to Preferences, Content, Block Popup Windows, and click on the Exceptions button at the right. Add this address to the list of allowed sites: uccsonline.net.

3. We have been having authentication problems with Firefox 3 (Windows and Mac). Although eCollege is supposed to support FF3, you might try using another browser such as Safari, or go back to Firefox 2 if possible (http://www.mozilla.com/en-US/firefox/all-older.html)

4. Make sure that all of the OS X updates have been downloaded and installed. 5. If you are connecting to the eCollege site using a modem, try power cycling (unplugging, plugging) to reset the connection.

Problems with Windows Media Video (.wmv) streaming files downloading instead of streaming.

MSSilverlight is a browser plug-in that facilitates the connection between streaming files and Windows Media Player. You can download it here: http://silverlight.net/GetStarted/