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Richard Discenza, Ph.D.

University of Colorado
at Colorado Springs
1420 Austin Bluffs Pkwy,
Colorado Springs, CO 80933-7150
(719) 255-3309
(719) 255-3494 FAX
UNIVERSITY OF COLORADO AT COLORADO SPRINGS
              PRODUCTION MANAGEMENT (OPTM 300)

                                              Fall  2008

PRODUCTION AND OPERATIONS MANAGEMENT

PROFESSOR: Richard Discenza, Ph.D. (tel. 262-3309, fax 262-3494,
email: rdiscenz@uccs.edu)

OFFICE HOURS: Wednesday 1:00-4:00 or by appointment, Dwire Hall Room 320

TEXTBOOKS: Introduction to Operations and Supply Chain Management, (2008) Second Edition, by
C.C. Bozarth & R.B. Handfield, Upper Saddle River, New Jersey: Pearson
Education, Inc. ISBN 13: 978-0-13-179103-9
The Goal, 3nd Revised edition by Eliyahu M. Goldratt, (North River Press, 2004), ISBN  0 – 88427 – 178 - 1

COURSE DESCRIPTION: An introduction to the design and analysis of production systems
in manufacturing, service and public organizations. Topics include facility layout, production
and inventory planning, quality control, simulation, linear programming Theory of Constraints,
and how supply chain management fits into the functioning of the organization. It covers both
qualitative and quantitative aspects of production and operations management. The specific
areas covered are as shown in the attached syllabus.

COURSE OBJECTIVES: This course focuses on the design, operation and control of
productive systems. The objectives of the course are as follows:
1. To increase our understanding of the problems and opportunities faced by the operations
manager in manufacturing and in service organizations.
2. To develop an ability to apply operations management concepts in a variety of settings.
3. To develop an understanding of operations and supply chain techniques in order to be able to
evaluate recommendations made by technical specialists in the field.
In general, we will examine OM problems from the perspective of the chief production manager
of a business organization. However, students are encouraged to analyze the course material
from the perspective of their own business specialties as well.
 
COURSE REQUIREMENTS:
200 2
The Goal Quizzes (3) 150
Homework 200
Special Assignment 200
Attendance/Participation 50
TOTAL 1000 

At each exam, the student is allowed to bring an electronic calculator and a resource sheet (one
half of an 8-1/2" x 11" sheet of paper). Use of other students resource sheets and calculators is
not permitted during exams.

POLICIES AND COURSE CONDUCT:

Homework: Problems will be assigned periodically throughout the session ( see Syllabus). They
are due at the beginning of the class period after the chapter is covered. Assigned
problems will be discussed during the class period they are due. Homework will be
graded and returned the following week.

Grade Score
Excellent(+) 4
Satisfactory(S) 3
Unsatisfactory(U) 2
Late (satisfactory or better)(L) 1
[Accepted until 12/11/08 @ 4:30]

(a) Attendance

There is an attendance policy for this course that applies to all students. If you
miss a class, it is your responsibility to obtain notes and assignments from one of your
classmates or to contact me.
Attendance in this course is treated similar to attendance in the workplace (although more
leniently):

(1) Attendance means you are expected to be at class on time and stay for the entire
class

(2) It is your responsibility to make sure that your name is checked off the weekly class
attendance sheet

(3) If you have a valid excuse for missing class (e.g. illness) then you must contact the
instructor in person or by phone within 24 hours of the class session to obtain an
excused absence - email or a note are not acceptable means of communication.
You are allowed 2 absences in the course (this includes an entire class or a portion of a
class). Any absences greater than 2 will result in a decrease in your final course grade.
For example, 3 absences means a decrease of a final course grade of an A to an A-, 4
absences from an A to a B+, 5 absences from an A to a B, etc.
Missed Examinations: If you have an “excused absence,” (e.g. physician’s statement ), prior to
scheduled exam, arrangements must be made with the instructor. Missing the Midterm
examination without an acceptable excuse will result in a “zero” score on the Midterm. If
you miss the Final examination and have an excused absence, you must then take a
makeup exam.
Behavior during Exams: Any student behaving in ways not normally acceptable during
an examination, will receive an immediate “F” for the course, and the Dean of the
College of Business will be requested to take disciplinary action in the matter.

5. Incomplete Grades (IF) and Drops/Withdrawals:
University and College of Business
policies on IFs and drops/withdrawals will be followed in this class. They are as follows:
  • IFs are to be used only when illness or other unexpected documentable circumstances
    that are beyond the student’s control occurs, and
  • A substantial portion of the course has been satisfactorily completed. For purposes of determining “substantial portion” for this course, you must have taken the first 2 exams and turned in all of the required assignments. If circumstances arise before the date which will keep you from satisfactorily completing the course, you should drop the course.
  • In order to remove the IF, you and I will determine the work to be completed and the completion deadline.
  • Students with an IF will not be allowed to sit in the class in a subsequent semester without registering for the course.
  • An IF will automatically convert to an F one calendar year after the IF is given.
  • After September 19th, the instructor must approve a DROP. Drops will be given to any student wishing to drop for any reason.
  • After  October 31st, courses may not be dropped unless there are circumstances, which are clearly beyond the student’s control and must be approved by the Dean’s office. Drops will not be permitted simply to avoid a low grade.
  • Drops and IFs will not be approved after the date the final exam is given.
6. Reasonable Accommodations: Students with a disability who require special
accommodations must provide a letter of accommodation from Disability Services (MH
105, Phone: 262-3354) within the first two weeks of the semester.

7. Class Interruptions: <see complete details on the website. > These include late arrivals
early departures from class, disruptive behavior (cell phones & leaving early for breaks.)

                  College of Business Mission Statement

                                               Vision

To be the College of Business of choice for those who are committed to excellence in education,
scholarship, and life-long learning in the markets we serve.

                                               Mission

The mission of the College of Business is to build futures. To achieve this mission, we will:

  • Provide an innovative, learner-focused education of superior quality and value that integrates theory and practice;
  • Cultivate strong partnerships;
  • Create and disseminate knowledge through excellent teaching and nationally recognized publications; and
  • Motivate students, faculty, and staff to achieve their potential, be principled professionals and positively impact the organizations and communities in which they work.
                                         Core Values
                                        Student Success

  • Student success is paramount to our thinking, teaching, programs, and processes and is the
    key to our success.
                               Excellence, Integrity, and Professionalism

  • We commit to creating quality and value as hallmarks of the College, to living our ideals, to
    treating others with respect, and to working collaboratively for the best interests of the
    College and University.
                                 Building Lasting Relationships
  • We will establish and maintain mutually beneficial relationships with all of those individuals
    and organizations who have an interest in our success.

OPTM 300
Fundamentals of Operations Management

Fall 2008
TENTATIVE SYLLABUS

Week

Date

Chapter

Topic

Reading Sections

Text

Assignment Pages

Problems

(Due the following Week)

1


8/27

1

Class Introduction

Introduction to Operations Management & Supply Chain Management

Freidman’s The World is Flat

1.1, 1.2, 1.3

   

2


9/4

2

Operations and Supply Chain Strategies

2.1-2.3

39,40


2,4

3


9/11

3

Business Processes

3.1-3.6

77-78


3,6,8,10

4


9/18

4

Managing Quality

ISO 9000

4.1-4.5 skip pp. 104-107

115-117


6,12,14,19

5


9/25

7

Process Choice and Layout Decisions in Manufacturing and Services

GOAL QUIZ #1, chapters 1-15

7.1-7.4

208-209


2,6,9

Draw graph

6


10/2

8

Managing Capacity

8.1-8.3

pp. 235-240

243


2,6,7

7


10/9

8

Managing Capacity cont.

8.4 + handout

244-245


14,16,18,19,20– due in week 9

8


10/16
 
Midterm Exam

Chapters 1,2,3,4,7,8 minus learning curves
     

9


10/23

11

Sourcing Decisions and Purchasing

10.1-10.6

335-336

357


1,2,3

  2

10


10/30

12

Logistics

GOAL QUIZ #2, chapters 16-30

12.1-12.4

396-397


12

11


11/6

13

Sales and Operations Planning (Aggregate Planning)

13.1-13.6

430-431


6,7

Modify Table Headings

12


11/13

15

Managing Production Across the Supply Chain

15.1-15.4

506-511


5,8,9,10,15

 

13


11/20

14

Managing Inventory Throughout the Supply Chain

14.1-14.3 14.5-14.6 skip pp. 426-428,

452-458


467

4,5,6,9,10
     
THANKSGIVING HOLIDAY

Supply Chain paper due 11/24/08 @5:00pm

   

14


12/4

16

JIT / Lean Production

GOAL QUIZ #3, chapters 31-40

16.1-16.3


545-546

2,5,6

15


12/11

15S

Managing Information

Supply Chain Information Systems

Technologies Across the Supply Chain

155.1-155.4
   

16


12/18
 
Final Exam

Chapters 8,10,11,12,13,14,15,16
     

 

USE THE FOLLOWING URL FOR THE COURSE WEBSITE:
http://www.uccs.edu/faculty/rdiscenz Once in the site click on OPTM 300 for a syllabus
and/or information about changes related to the
course such as weather, emergency situations, etc.

                                                         Special Assignment

Subject: Supply Chain Management
Length of Paper: 3-4 Pages double spaced (10 or 11 New Times Roman Font). Plus a title page
Due: All papers must be submitted to Prof. Discenza’s Turn It In account for the OPTM 300 class.  More details will be given in class.

 Please be advised that Turn It In is a plagiarism prevention tool (not a plagiarism detection tool). In other words, the goal is to prevent plagiarism in the first place and not actually catch students cheating. To this end, students can “pre-submit” their paper as many times as they wish prior to their official submission (once every 24 hours).  Each submission generates an Originality Report that identifies any unoriginal content in a paper and tells where the content was taken from. This includes papers that were submitted in prior semesters.

 Note: Late papers will be reduced 20 points for each 24 hour period of delay

 Assignment: Give a brief description of their supply chain.
  1. Who are their suppliers? (Company names and country)
  2. Who does their logistics/transportation? (Company names and country)
  3. Who does their warehousing or storage? (Company names and country)
  4. How do they sell their products? (Retail, Wholesale, Internet, Mail Order)
Include information about the companies they use as suppliers and the country these suppliers are
located in.

Provide a list of all the references used: hint: use the same format for your references as those in
the course text.
  1. If the reference is a book provide Name, Author, Publisher and publishing date.
  2. If the reference is from the web provide URL, Name of Site, Date of Website, Page Heading, and Webmaster e-mail.
  3. If the reference is a magazine or journal provide Publication Name, Issue number and/or Date,
Article Name, Author/s, Page/s, Number.

For the best results your paper should be organized in the following manner:
  1. Introduction: discusses the nature, purpose, and objective(s) of the paper. Briefly describe the organization/subdivision that you will be discussing.
  2. Discussion and assessment: This includes the information described in assignment section above
  3. Wrap up and conclusions: summarize your major points and comment on what you learned about supply chain management in the organization you investigated.
Student Name:__________________________________________ Section:__________

Student ID (last four digits):__________________ Category:   Water:_______Land:_______Mining____
  

                                                                    Grading Criteria
                                                             Production Management 300


                                                     Production and Operations Management
                                                          Special Assignment Paper


 

                                                                                               Inadequate                                        Adequate .

                                                                                      Poor                 Fair                     Good                Excellent

1. Title Page with name and section 4 6 8 10
2. Sentence / Paragraph Structure 8 12 16 20
3. Punctuation /Grammar / Spelling 8 12 16 20
4. Introduction 12 18 24 30
5. Source Materials 12 18 24 30
6. Discussion and Assessment 10 20 30 40
7. Wrap-up and conclusions 12 18 24 30
8. Overall Evaluation 8 12 16 20

(Organization, appearance, and comparison with other papers)


                                                    Bozarth/Handfield
                                           Answers to Selected Problems

Chapter 2
      2.    a.
             b. McAdoo
             c.
             d.

       4.    Supplier 1  value index  = 72

Chapter 3

        1.    a. 2004 productivity = 46.75
             b. 2004 productivity = 62.73
             c. 2004 productivity = 26.79

      6.   a. efficiency = 62.5%
            b.  70.3%

      8.  a.     mushroom = 25%
                  Rollercoaster = 11.11%
           b.   % value added time = 33%

      10. a. Percent value-added time 100%
            b. Lost orders will remain the same

Chapter 4

      6. Cp = .667

      12.   UCLx   = 203.24,  LCLx = 196.76   UCLr = 20.64, LCLr  = 3.36

      14.a. UCLx  = 4.613,   LCLx =  3.654      UCLr =  1.498,  LCLr = 0.0
           b. Yes, explain why it might not meet customer needs.

      19. a. UTL   = 102 mg,   LTL = 98 mg. 
            b.  Cp = 2.6667
            c.   Cp  = 2.000

Chapter 7

        2.       IT = 30 seconds
              PI = 15%
              ED = 85%

      6.   note: task is in the book (takt)
            a. task time = 288 seconds

       3 workstations
            b.
            c. IT = 58 seconds, PI = 8.13%
            d. maximum/day = 112 pumps

      9.   a.  120 possible arrangements
             b.   Grand total =  7800  answers will vary.
             c.

Chapter 8

      2.       a. Option 1 @ 25,000  = TC = $550,000
              Option 1 @ 75,000  = TC = $650,000
              Option 2 @ 25,000  = TC = $350,000
              Option 2 @ 75,000  = TC = $850,000

            b.

            c. 50,000 units

      6.   a. BEP = 29.2
            b. 211.54 units
            c. In house, why?

      7.   a.
            b. EV high paying job = $33,750

Chapter 8 Second Half

      14. a. 75%
            b. 8.61 or 9
            c. = 91.44 seconds

      16.  a.  Estimated learning curve  = 80%   Time to complete the 6th job  = 2.81  [using the table]
              b.   Next 5 jobs  = 15.17 weeks

      18. High capacity BEP jobs = 105             max jobs = 300
            Medium capacity BEP jobs = 78.75    max jobs = 225
            Low capacity BEP jobs = 52.5            max jobs = 150

      19.  High capacity  High Demand    117,000
             Low capacity low demand         40,500

      20.  Option: medium capacity

  

Chapter 10

       1.   Switch to Conan

       2.       a. In sourcing $ / unit = $0.1815
             Outsourcing $ / unit = $0.1157
             b. In sourcing total cost = $0.1682
             c.

      3.   a.   Total savings = $10,400

Chapter 11

      2.     Profit margin  = 16%,   ROA  = 103%

Chapter 12

      12. Minimum shipping cost  = $2200.

Chapter 13

       7.   See text for the solutions pp. 404 & 405.    

Chapter 14

      4. 113 tins

      5. 97 tins

      6. 45.5 average inventory level

      9. ROP = 125

      10. ROP = 95

Chapter 15

      2.       a. 20

             b. 2880 units

             c. 14.4 hours of material in inventory

     5.    a. 132 cards

            b. 44 hours of work

            c. 132 cards, inventory stays the same

     6.    Partial answer is given in the book 

 

STUDENT PROFILE

 Productions/Operation Management                                                        Section # ________

 Name _______________________________________UCCS ID#_____________________

 Address ___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

Phone @ Work ___________________ @ Home ______________ Cell _____________

UCCS email/Internet address ( please print clearly)________________________________

Undergraduate Work (what, where, when)

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

Other Training/Education/Certifications (what, where, when)

_______________________________________________________________________

_______________________________________________________________________


 Prerequisites or Preparatory Courses

 All students must have successfully completed the following courses prior to enrolling in OPTM

300. Please indicate the semester, course name and number, and college/university you took:

 ACCT 201 _________________________________________________________________

ACCT 202 _________________________________________________________________

QUAN 201 ________________________________________________________________

Work Experience

Full-time _______________________________________________________________


 Part-time _______________________________________________________________

_______________________________________________________________________


 

rofessional Expectations ____________________________________________________


 

Other Comments ___________________________________________________________


 

 

_________________________________________________________________________________________