Phones

For an explanation of all of the physical buttons on the Cisco IP phones, click here.


Phone Settings

To display instant help about buttons and features:

  • Press the ? button once, and then press a button or soft key.
  • Highlight a feature in the Directories, Settings, or Services menu, then press the ? button twice quickly.

To change the ringer sound:

  1. Press the Settings button.
  2. Press 1 for User Preferences.
  3. Press 1 for Rings.
  4. Use the Navigation button to scroll through the list of ring types and press the Play soft key.
  5. Highlight the ring. press the Select soft key.
  6. Press the Save soft key.
  7. Press the Exit soft key until you are back to the main screen.

To change the number of times your extension rings before going to voicemail, contact Telecom.

To adjust the volume:

For handset, speakerphone, or headset volume, during a call, press the up or down Volume button. Press the Save soft key to save setting for all calls. If changing volume just for current call, do not press the Save soft key.

For ringer volume, when not on a call, press the up or down Volume button. Setting is saved without further input.


Basic Phone Features

To place a call:

  • Lift the handset and dial the number - or -
  • Press the line button for your extension, then dial. The line button illuminates steady green for an active call. - or -
  • Press the Speaker button, then dial - or -
  • Press the NewCall soft key, then dial - or -
  • If you are using a headset, press the Headset button, then dial.

To answer a call:

  • Lift the handset to auto-answer the first line.
    • To answer a secondary line, lift the handset and press the flashing orange button. By default, auto-answer is turned off for all lines except the first. If you would prefer to use auto-answer for all numbers on your phone, please contact Telecomm. This also applies to use of the speakerphone and headsets.
  • To use the speakerphone, press either the Speaker button.
  • Press the Answer soft key (auto-answers all lines) - will activate the speakerphone if handset is on-hook. If already on a call, will put the first call on hold.
  • If you are  using a headset, press the Headset button.

To end a call:

  • Press the EndCall soft key - or -
  • Hang up the handset - or -
  • If you were using either the speakerphone or a headset, press the corresponding button.

To redial a number:

To redial the most recently dialed number, press the Redial soft key.

To view call logs:

  1. Press the Directories button.
  2. Select Missed, Placed, or Received Calls.
  3. Highlight a call record - to call the entry, press the Dial soft key, press the Speaker button, press the Headset button, or lift the handset.

Note: Each log stores up to 100 entries. If cleared, Telecomm cannot recover the entries.

To dial from a directory menu:

  1. Press the Directories button.
  2. Use the Navigation buttons to highlight the Directory and press the Select soft key: Missed, Received, Placed, Personal, or Corporate.
    1. If using the Personal Directory, you will need to log in first. UserID is your IT account username; the PIN is set on the myphone.uccs.edu/ccmuser website - this is not the same as your voicemail PIN. The entries in your Personal Directory are what you set them to be on the website. Click here for more information.
  3. Press the Dial soft key to dial a selected number. Press EditDial to add or remove digits before dialing .

Note: If using the Corporate Directory, and the results return more than 31 entries, press the more softkey, and then the Next softkey to go to the next page. To go back a page, press the Exit softkey.

Note: To enter any letter, use a corresponding number key. Press the key one or more times to display a letter. For example, press 2 once for "a", twice for "b", and three times for "c". The 0 (zero) key contains the -  (hyphen) symbol. To back up, press the << soft key. Searches are not case-sensitive.

To place a call on hold:

  • Press the Hold soft key. The held line button illuminates flashing green.
  • To return to the call, press the Resume soft key or the held line button.
    • If multiple calls are on hold, use the Navigation button to select the desired call before you press Resume.
    • If multiple calls on multiple lines are on hold, press the line button for the line you want to switch to and use the Navigation button to select the desired call. Press Resume.

To transfer a call:

  1. During a call, press the Trnsfer soft key. This puts the call on hold.
  2. Dial the number to which you want to transfer the call. As soon as you hear ringing, or after the party answers, press Trnsfer again.

Note: If the transfer fails, press the Resume soft key to return to the original call.

To place a conference call with up to 8 participants:

  1. During a call, press the more soft key and then the Confrn soft key to open a new line and put the first party on hold.
  2. Place a call to another number.
  3. When the call connects, press Confrn again to add the new party to the call

Maximum number of conference participants is 8, which includes yourself.

When you initiate a conference call you are the controller. Only the conference controller can add and drop participants. To drop the last participant, press RmLstC soft key.

To turn off phone ringer for incoming calls:

Press the DND soft key. You will not hear the phone ring - instead, the phone will beep once. The line button will still flash like normal. Your screen will also post the message, "Do Not Disturb is active". Press DND again to return to normal.

To forward all calls to another number:

  1. Press the CFwdAll soft key. You will hear two beeps.
  2. Enter the number to which you want to foward all of your calls. Enter the number exactly as you would if you were placing a call to that number. An animated phone icon will flash in the upper-right corner of your LCD screen and the message "Forwarded to #" will display.
  3. To cancel call forwarding, press the CFwdAll soft key.

Note: If the call is missed on the phone that the number is forwarded to, the system will connect to the voicemail box of the original number. For example. x1 and x2 both have voicemail boxes. x1 is forwarded to x2. A call comes in for x1, but x2 misses the call. The caller will then be connected to x1's voicemail box to leave a message.

To answer a call in your pickup group (if configured):

  1. Lift the handset.
  2. Press the more soft key.
  3. Press the PickUp soft key.

To access your voicemail:

Press the Messages button and follow the voice instructions.

Note: When you receive a new message, a flashing envelope icon displays on your LCD screen, your handset will appear to glow red to indicate that you have received a new message and you may see the following message on your screen: "You Have VoiceMail".

For more information about voicemail, click here.