What if my print job is ruined by a university stapler, hole punch, or equipment?
How much will I be charged for printing?
Single-sided printing will cost $.06/page and duplex (double-sided) printing will cost $.04/per side or $.08 per sheet of paper. For example, a 10 page printout would cost $.60 single-sided 10 sheets of paper, or $.40 double-sided 5 sheets of paper.
Don’t students already pay for printing through the student technology fees?
No. Printing equipment costs were occasionally subsidized through the Student Technology Fee Committee, but this did not intend to pay for actual printing usage. The committee voted against subsidizing printing costs in favor of the Paw Prints program.
Can I use grants, loans, or scholarships to pay for my printing costs?
If your financial aid has not yet been applied to your bill and you authorize your financial aid to pay this expense when you purchase your package, then your aid can be applied to this charge. If your financial aid has been applied to your bill prior to purchasing your Paw Prints package, then no, your aid will not cover that charge. If you have questions on if your aid has been applied to your bill, please log in to the Student Online Center under Finances. If you have further questions, please contact the Financial Aid Office at email@example.com or (719) 255-3460.
What can I do if there is a problem with my printout or the online billing system?
You may submit a request for reimbursement to the the computer lab advisor on duty. Please inform the advisor of your username and a description of the problem. You will receive notification by email of your reimbursement status in approximately 2 working days. If your request is denied, you may appeal the decision by following the instructions included in your notification email.
What if my print job is corrupted and prints wing dings or ASCII characters?
You are responsible for ensuring the page count is correct in the confirmation dialog box. If the page count did reflect the document length, you will need to pay for the print job. If the error occurred after submitting the job, you will be reimbursed for the pages printed.
What if I print from a website and receive only some of my document?
You are responsible for verifying your print job before sending it to the printer. Utilizing the print preview function can ensure you receive the entire document you intended to print. If this feature is not available, we recommend you save the webpage as an Adobe PDF file, or through the Microsoft Office Document Image Writer. You may then access the print preview function in either of these programs. Advisors are available to help you with this process, but they will not reimburse you for printing costs on print jobs that were not previewed.