FAQs

Printing Costs:

1. How much will I be charged for printing?
2. Don’t students already pay for printing through the student technology fees?
3. Do my course or lab fees cover printing costs?
4. Can I use grants, loans, or scholarships to pay for my printing costs?
5. Can I be billed for the printing or do I need to pay in advance?
6. Will I be given any free pages for printing?
7. Can I receive a refund at the end of the semester for unused printing credits?
8. How are faculty and staff members billed?
9. Do IT staff or students receive a print allocation or exemption from this policy?

Printing Problems

1. What can I do if there is a problem with my printout or the online billing system?
2. What happens if I did not realize the printer default was set to single or double-sided before printing? Can I be reimbursed for this?
3. What if my print job is corrupted and prints wing dings or ASCII characters?
4. What if I print from a website and receive only some of my document?
5. What if I forget to log off my computer and another user empties my printing account?
6. What if I send my print job to the wrong room or someone throws my printout away by accident?
7. What if I need to leave the room before my document prints, but the document is not there when I return?
8. What if my print job is ruined by a university stapler, hole punch, or equipment?

What if my print job is ruined by a university stapler, hole punch, or equipment?

Printing Costs:

1. How much will I be charged for printing?
   
   Single-sided printing will cost $.06/page and duplex (double-sided) printing will cost $.04/per side or $.08 per sheet of paper. For example, a 10 page printout would cost $.60 single-sided 10 sheets of paper, or $.40 double-sided 5 sheets of paper.
   
   top
   
   
2. Don’t students already pay for printing through the student technology fees?
   
   No. Printing equipment costs were occasionally subsidized through the Student Technology Fee Committee, but this did not intend to pay for actual printing usage. The committee voted against subsidizing printing costs in favor of the Paw Prints program.
   
   top
   
   
3. Do my course or lab fees cover printing costs?
   
   No.
   
   top
   
   
4. Can I use grants, loans, or scholarships to pay for my printing costs?
   
   If your financial aid has not yet been applied to your bill and you authorize your financial aid to pay this expense when you purchase your package, then your aid can be applied to this charge. If your financial aid has been applied to your bill prior to purchasing your Paw Prints package, then no, your aid will not cover that charge. If you have questions on if your aid has been applied to your bill, please log in to the Student Online Center under Finances. If you have further questions, please contact the Financial Aid Office at finaidese@uccs.edu or (719) 255-3460.
   
   top
   
   
5. Can I be billed for the printing or do I need to pay in advance?
   
   You need to visit http://pawprints.uccs.edu in advance to purchase a printing package. This charge will automatically be sent to the bursar’s office and added to your student bill.
   
   top
   
   
6. Will I be given any free pages for printing?
   
   Yes. When you first enroll at UCCS you will receive a starting balance of $2.00 in your account. This is a one time free funding that occurs when your account is created.
   
   top
   
   
7. Can I receive a refund at the end of the semester for unused printing credits?
   
   No, there will not be any refunds for unused pages.
   
   top
   
   
8. How are faculty and staff members billed?
   
   Faculty and staff print jobs are billed to their home department. If the faculty or staff member is concurrently enrolled as a student, they will be billed as a student for printing.
   
   top
   
   
9. Do IT staff or students receive a print allocation or exemption from this policy?
   
   No, IT employees are charged the same as staff, faculty, and students.
   
   top

Printing Problems:

1. What can I do if there is a problem with my printout or the online billing system?
   
   You may submit a request for reimbursement to the the computer lab advisor on duty. Please inform the advisor of your username and a description of the problem. You will receive notification by email of your reimbursement status in approximately 2 working days. If your request is denied, you may appeal the decision by following the instructions included in your notification email.
   
   top
   
   
2. What happens if I did not realize the printer default was set to single or double-sided before printing? Can I be reimbursed for this?
   
   No, you are responsible for verifying the printer’s settings before confirming the print action. You may also verify the page count in the confirmation dialog box to ensure proper printing.
   
   top
   
   
3. What if my print job is corrupted and prints wing dings or ASCII characters?
   
   You are responsible for ensuring the page count is correct in the confirmation dialog box. If the page count did reflect the document length, you will need to pay for the print job. If the error occurred after submitting the job, you will be reimbursed for the pages printed.
   
   top
   
   
4. What if I print from a website and receive only some of my document?
   
   You are responsible for verifying your print job before sending it to the printer. Utilizing the print preview function can ensure you receive the entire document you intended to print. If this feature is not available, we recommend you save the webpage as an Adobe PDF file, or through the Microsoft Office Document Image Writer. You may then access the print preview function in either of these programs. Advisors are available to help you with this process, but they will not reimburse you for printing costs on print jobs that were not previewed.
   
   top
   
   
5. What if I forget to log off my computer and another user empties my printing account?
   
   The security of your account is your responsibility. Failure to log off the computer or sharing your password is not grounds for reimbursement.
   
   top
   
   
6. What if I send my print job to the wrong room or someone throws my printout away by accident?
   
   You are responsible for promptly collecting your printout and ensuring it was sent to the correct printer. This is not grounds for reimbursement.
   
   top
   
   
7. What if I need to leave the room before my document prints, but the document is not there when I return?
   
   You are responsible for the collection of your document.
   
   top
   
   
8. What if my print job is ruined by a university stapler, hole punch, or equipment?
   
   Once the print job leaves the printer, it is your responsibility. Use university binding tools at your own risk.
   
   top