Download, locate, open and close files on your computer or attached storage devices
Use a word processing application (Microsoft Word, Pages, Google Docs)
Recommended skills include cutting, copying, and pasting from one document to another, working with two applications open at the same time, saving files to .rtf (rich text format) or .pdf (portable document format), adjusting margins, and working with headers and footers.
Use an e-mail account
Attach and save files in e-mail
Download and install software on your computer
Use a web browser
Have more than one browser window or tab open at a time