Email Spam Filter

• Important Note: For Proofpoint to work, your email client must display HTML. Webmail does this by default. Microsoft Outlook can be configured for HTML. To learn more about configuring Outlook, click here.

You will receive two digest emails every day (7:00 am and 4:00 pm). Each email will contain a list of spam quarantined since the last digest. The digest will go into your Spam_Trashcan folder if you have one. Otherwise it will go into your inbox. (If you have no spam, you will not get a digest.) Digests in the Spam_Trashcan will be deleted after 14 days. Recommend users scan each digest for email incorrectly identified as spam.

Accessing Proofpoint

1. Login into webmail and open the Spam_Trashcan folder. Open a message from proofpoint-pps@uccs.edu with a subject of End User Digest.

Proofpoint scores each email. Messages above 50 are considered spam and go into quarantine.

• Account management actions:
  • Request New End User Digest - Request a new digest email containing all messages placed in the quarantine since the last digest.
  • Request Safe/Blocked Senders List - Request an email listing of your personal safe/blocked senders.
  • Manage My Account - Opens a new browser window allowing access to your account options. (Allows you to add or delete safe and blocked senders.)
• Message management actions (to the left of each quarantined email listed):
  • Release - Click this link if the email was erroneously trapped as spam. The quarantined message will be delivered to your Inbox.
  • Safelist - Same as above except the sender is added to your personal safe list so future email from this sender will not be trapped.
  • Not Spam - Notifies the system that the message is not spam to help "train" the filter so that similar messages will not be sent to quarantine. (Release and Safelist only apply to your account and will not notify the system. You may want to click on Not Spam in addition to Release or Safelist.)

Manage My Account

2. Click on Lists at the bottom left. (It will open a new window in a few seconds.)

3. To add a safe sender, click the New icon above the Lists. Enter the new email address and click the Save button.

WARNING: It is important that you do not add your own e-mail address to the safe senders list. Many spam e-mails are programmed to disguise themselves with your e-mail address.

 

4. To delete a safe sender, click to place a checkmark in the box to the left of the sender's email address. Then click the Delete icon.

5. To access the blocked senders, click on the Blocked Senders List under Lists. The add or delete a sender, follow the instructions in steps 3 and 4.