Information Technology: Comments from 10/20/11

Members of campus were asked what they would create, keep, and discard regarding Information Technology. The following are their responses:

Create

•Firefox link on smart classroom computers. Blackboard is made for Firefox, not I.E.

•Create opportunities for staff to be trained on new software / processes.

•With limited staff resources, explore options for outsourcing functions like e-mail.

•Confusion on how to claim student portal and provisioning. The student is sometimes transferred around several times. 

•Stronger support for small departments about website updates & changes.

•Digitize records, including scanned in forms and share drive with all concerned departments.

•More tech support for Blackboard

•Replace some power intensive workstations with low-power internet-centric machines (nettops?). Some students just want to check e-mail / Facebook!

•Update academic tech in Columbine classrooms. Simple things--many computers can't handle embedded video in Powerpoint, many projectors have awful sound, there are NO VGA/audio cables in each classroom for laptop access. All other buildings have those things. Why not Columbine?

•Make the VPN stronger for library resources.

•Keep working on the portal, it isn't strong enough for all of our students.

•Later Help Desk hours.  We have evening/weekend classes, but no I.T. support.

•Large centralized Web Dept. for more efficiency at campus web.  Dept. should be under I.T. because of the technical nature.

•More programs for Faculty/Staff/Students to purchase software.

•CDHE is looking at having the State Legislature to adopt section 508 as state policy. *This would mean developing guidelines for all technology that is used on campus i.e. captioning videos, online tutor support, math placement exams, all department websites need to be accessible, etc.

•More opportunities for training using technologies and advertise them.

• Merge the myUCCS and UCCS portals to avoid confusion.

•Create a more seamless infrastructure for students to access portal, ISIS, Blackboard services

•New students should receive a login to UCCS student portal at the point of application.

•We should have one portal for staff, faculty, prospective students, and active students.

•Alumni accounts

•Full training of services of I.T. and systems to include processes

•We need to expand the online UCCS community.  An open forum to connect to other students and activities, like

•Facebook for UCCS.

•Easier secure collaboration between departments and other universities.

•We need remedial technology classes offered to bring all of us to basic competencies.

•We need to tailor our systems to our needs.  We need to make every application intuitive and friendly, and fit the needs of the users.

•Create a better training program for staff when there are changes in "on campus" technology.

•Colleges should have at least a half-time position dedicated to maintaining their college's web presence & content.

•Some outside help for I.T... hard to get things done on campus.

•Department support - not the Help Desk - I.T. professionals to help plan and problem solve.

•So much happening so quickly, there is NO WAY humanly possible to keep up.

•Picture I.D. access for staff/faculty directory (like we do for students).

•Lecture Capture  - on line support

•Centralized web service

•More positions

•Intra-campus chat capability

•Online forms - including signatures w/routing functionality too.

•Need more systems support for end users.

•Create email addresses that reflect our names we actually use. Instead of 8-letter email addresses, please use our names.  And, if the names we use differ from what's on our paychecks, let us have addresses or aliases that ue the names people know us by.

•More professional positions at the Help Desk...the students are great but they need more professional support.

•Consider thin client pilot or something similar to save energy, reduce emissions...

• Add cloud computing to increase data capacity

•Increase email storage (i.e. not maxing out our inboxes every 3 weeks)

•We must keep up with CU-BLDR with Student Portal improvements!

•We need service more computers than just Dell.

•The biggest deficiency in the UCCS website is UX Design and Information Architecture.  We need more expertise.

•Improve I.T. support/staffing to help departments utilize I.T. in day to day operations.

•Program to develop minimum literacy levels w/patience and understanding from instructors.

•More positions / more help to keep on top of technology.

•Expand I.T. support to evenings and weekends.  The Computer Assistance Desk in the library could be staffed with more capable staff members & not just students.

•Get a campus license for bibliographic management software such as Ref Works.

•More bandwidth

•More collaboration with other universities for research (internet, etc.)

•Outdoor wireless coverage.

• More online presence.

•Service log user friendly.

•Central place to store campus information.  Tech = SharePoint server

•Information work spaces with tech tools. i.e. large displays w/inputs for notebook, Pads, phones

•Lock out Facebook & other social media from all campus networks.

•Create a smoother online enrollment process: 1) Make it clear for non-financial aid students to get COF to work

•If SS# is really needed, say so.

•More computer labs available for open scheduling--currently difficult for classes to get scheduled (occasionally in lab)

•Update the campus technology at a faster rate.

•More Macs in general access areas

•Hire more students in Help Desk and intern positions.

•More access to software.

•We need to make our wireless network more accessible to visitors.

•More online acad programs

•More Macs in open, public areas.

•Change control for I.T. resources

•Blog of email sent to campus, maintenance, etc.

•Private acad computing for research.

•More staff positions.

•Create purchasing opportunities at the system level.

•Centralized printing / copying/ scanning.

•Usernames & Passwords - work towards eliminating multiple usernames & passwords for the various job applications we use.  The new portal seems to be working towards this.

•Provide iPads for each staff member to improve communication, take notes @ meetings, and reduce electricity use.

•Create a great TV station for students.

•To keep pace with emerging technologies, contract w/private companies for I.T. services.

•Create extended Help Desk hours to cover rom 7am to 7pm M-F and weekends 10-5 to accommodate both on-campus & online students.

•Create Blackboard support - make Help Desk primary contact with ability to hand off to Bb college Admin/Sys Admins

•Lifelong email addresses for alumni!

•Satellite to reach far parts of state.

• A once a week list serve for faculty--all this email is overwhelming.

•As more of our students are doing on-line education, we need to increase funding to I.T.

•Work to better support on-line education & expand the role of all our students.

•Create Wi-Fi on buses.

•Single sign-on for student life cycle, prospective through alumni.

•Outsource I.T.

•More smartboards and high-end technology in education classrooms.

•Foundation for secure servers w/move toward "all things electronic."

•Support for online programs.

•A music Mac lab (exclusively for music!) that is accessible to all students.

•Bigger computer labs that will fit more than 75 students.

•More professional staff.

•More updated technology for FDC

•I.T. is very responsive--always available when we have needed them at FDC.

•Update iT for our staff and for our children.  This will impress our student families to enroll their child--staying on campus.

•Better electronic data repositories--secure but easy to administer.

•Pods in the library that are social media free.

•Online forum for campus community--wide communication w/events

• Allow dorm students to buy Comcast internet to reduce bandwidth use.

•Upgrading student & staff computer with newer equipment in U-Hall.

•More computer labs; larger capacity computer labs for bigger groups.

•Wireless should be a much easier to use open network like so many of our peers have.

•Create a better web presence.

•Upgrade technology @ FDC to include computers for teachers & a Smart Classroom for presentations.

•Raise funds to help update the Carillon!

•We need to create a campus-wide GIS consortium.  These technologies are far underutilized at UCCS & should be incorporated into all colleges & facilities planning.

•More telepresence studios - we need to innovate instead of tolerate old fashioned teaching ideas that don't work.

•Hire more staff.

•Install cameras and mics in smart rooms.

•Web conferencing.

•Single sign-on portal.

•Alumni Portal.

•Parent's Portal.

•More TLC investment / serious I.T. support for faculty--student employees are great but not able to handle issues.

•Full training of professionals in using plat forms (e.g. Blackboard)--not "on the job" training.

•Need  for serious web development for the U. & for Departments.

•Resolve ISIS issues.

•Decent search engine for the campus--emphasize academics.

Keep

•Keep Ingeniux

•Campus-wide Wi-Fi is great!

•What can we do to encourage a technology ready student? Perhaps I.T. may be requiring laptops/Ipads/mobile/ as entrance

•Keep going Wi-Fi and multi-media classroom alternatives such as Cisco and Online

•Help Desk support functions on campus (do not outsource)

•TLC but expand to help staff more with technology ideas & new options.

•More "How To's"

•Blackboard, VoIP, and Telepresence

•Help Desk --  Great job!

•Excellent customer service/response to problems  Keep it up!

•Blackboard, VoIP, and Telepresence

•Keep the Science Center!

•Staying on top

•Making usage easy

•Up to date computer labs with hardwaree & software

•Continue to evaluate efficacy of platforms.

•Is it true that Firefox is releasing a browser incompatible w/Blackboard?  If so, is it wise for us to invest heavily in their platform?

•Blackboard off-campus with more space.

•Keep free Wi-Fi.

•Shared and individual server space.

•Centralized purchasing.

•Web content management.

•Exchange.

•Continue to focus more on services being offered.  Present I.T. in a way students, faculty and staff understand.

•Wireless networks.

•Current Help Desk basic structure.  Kudos to Chris Wiggins!

•Keep helpful, patient, staff for those of us with I.T. challenges!

•Web professionals should be building the UCCS website, instead of everyone having to do it themselves.

•Smart classroom technology w/improvements.

•Replacement of lab computers on a regular basis is great and provides good facilities for students.

•I.T. is central to campus life.  Yes, continue to expand and support!

•Thank you for all the wireless features and awesome Help Desk processes you all have created.

•I.T. help is great!  Help with department websites.

•Providing awareness, training & support of new teaching technology.

•Growth & keeping up with current technologies.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Discard

•Maybe have a better system for discarding old hardware.

•Stop implementing new systems with inadequate planning for the transition. E.g. the many glitches in implementation of the new phone system was--and continues to be--a huge waste of staff time. Training was far too early before actual installation--training was forgotten by the time of installation.

•8-5 Help Desk hours. Not helpful for students with day jobs.

•Let students keep their email addresses after graduation (and campus accounts) so they can still use systems. This could help involve alumni in campus affairs.

•Reduce computer labs & have more of an emphasis on laptops & mobile devices around the campus.

•Stop rotating out computers on a fixed schedule--many times equipment is still perfectly good when it is replaced on the present three year schedule.

•The strategy where we must run everything ourselves. Let's farm out most of I.T.

•Campus I.T. is widely seen as unresponsive and inefficient. It is hard to imagine how we will become an education leader when saddled with such a weak link in our system.

•Stop supporting multiple platforms.

•Drop the 1.5G limit on email--even gmail has more than 7G limit.

•Stop supporting multiple systems that provide similar services.

•Think about long term implications of push toward on-line degree delivery, including numerous studies that show how many students do worse w/on-line delivery compared to "bricks."

•INFS 1000 should be more major specific. The class does not focus on certain majors.

•Discard current student email system. Webmail is outdated. Move students to Exchange or live.edu or gmail.

•Discard defined refresh cycles for servers every 4 years.

•Discard multiple services that are the same type.

•Discard management of Media Services and Web services