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About Us Student Success Center

SERVICE MANAGEMENT

General Information:

In today’s increasingly service-based industry, Service Management has become a popular emphasis for all business majors through the country. Service Management convers the management of service producing industries (in contrast to manufacturing and agricultural industries) by focusing on three key elements:

· service development

· service provisioning

· service management as an operational task

Service management requires operational and production methods that are different from manufacturing management. It is widely accepted that producing and selling goods requires offering a service in order to be competitive.

The Service Management area of emphasis in the UCCS College of Business is designed to provide skills and knowledge for those who will work in a management or professional capacity in the business sector, including healthcare support occupations, protective service occupations, food preparation and serving related occupations, building and grounds clearing and maintenance occupations, personal care and service occupations.

Career Possibilities:

Medical and Health Services
Managers
Human Resource Managers
Public Relations
Compensation/Benefits
Management Analysts
Administration
Management Consultants
Education Administrator
Help-Desk Assistant
Insurance Sale Agents
Customer Service Associate
Food Service Manager
Information and Record Clerks
Financial Clerks
Bank Tellers
Securities, Commodities, and Financial Service Sales Agents
Childcare Worker
Retail Salesperson
Computer Support Specialist
Real Estate Broker
Medical Assistant

Applicable UCCS Graduate Programs:

M.S.N.- Nursing Administration

M.A. – Communication

M.A. - Counseling and Human Services
M.B.A.

Statistics:

Statistics for Customer Service Representatives:
    Median Annual Wages: $26,600
    Employment in 2002: 1,894,000 employees
    Projected Need for 2002-2012: 741,000 additional employees
Statistics for Social and Community Service Managers:
    Median Annual Wages: $46,200
    Employment in 2002: 129,000 employees
    Projected Need for 2002-2012: 60,000 additional employees
Statistics for Food Service Managers:
    Median Annual Wages: $37,950
    Employment in 2002: 386,000 employees
    Projected Need for 2002-2012: 107,000 additional employees

UCCS Clubs:

Delta Sigma Pi (International Business Fraternity)

Habitat for Humanity Club

Society of Success and Leadership

( For More Information…)