How to Check the Status of an Online Transcript Order

Checking the status of your order in Easy Online Ordering can be done in a few simple steps:

1. Delivery Status Definitions:
   • HOLD MANUAL PROCESSING, HOLD IMAGING, and HOLD CONSENT all mean the order is currently being processed.
   • DELIVERED status means the order has successfully been placed, processed, and will be on its way to you via your chosen delivery method.
   • CANCELLED may mean that there is a hold or service indicator on your account, or that an incorrect address was provided and we are unable to process the order.
   • PDF Transcripts - the transcript is ready to be downloaded only when the account status shows AVAILABLE.
2. Tracking Numbers:
   • FedEx is the only paper transcript service we provide that comes with a specific tracking number.
   • All other paper transcript services are sent via USPS mail. The $15.00 same day USPS rush order DOES NOT come with a tracking number, but an email notification will be sent the day the transcript is mailed.
3. How to Check the Status:
   • Sign in to the Easy Online Ordering using the email and password you used and created, or current students can use their Identikey and Password.
   • Click the "My Account" link on the top navigation bar.
   • All orders including previous orders are listed on the screen including a status. Click on the "View" button next to your order for more details.