MINUTES from 15 December 2000 ITC meeting

1) Extended Service Plan DRAFT. There was a good discussion about this plan and many concerns were voiced. The concerns centered on the core services that would be provided to the campus. In my draft, I included: open labs, open classrooms, network, servers (campus), modem pool, media services. Our discussion brought more to the surface: support for faculty computers such as setting them up, installing purchased software, making upgrades. Another point to consider is to build in a process by which the core services can be regularly revised as needed. For example, new technologies may be universally integrated into the campus and should then be considered as core services. Finally, another point is that there may be some services that are supported and funded outside of IT such as student fee services (modem pool, upgrading lab computers) and some services that may be supported with 1-time dollars like TLE (upgrade faculty computers for example). This naturally lead into the general discussion about issues. Jerry and I will revise a draft and bring back to the ITC.

2) Issue library. We had a very productive discussion about the issues in our library. We migrated to a process of grouping the issues by their type and we arrived at 6 types: web-related issues, network issues, software issues, policy issues, maintenance issues, and future issues. For example, web issues include: support for department web pages, standards and policies, certificate and authentication, information and data access, and ADA compliance. Network issues include wiring (particularly Science), security, access (particularly between UFP and ENG domains), and standards. Software issues are licensing, anti-virus, email upgrades and standardization. Policy issues are: communication between IT staff and faculty, server upgrade scheduling, and asset managing. Maintenance issues include fixing technology problems in Columbine Hall, anti-virus software, PC maintenance (non-hardware), repairing smart classrooms in Science. Finally, future issues include laptops for students, wireless access, regular replacement of lab computers, regular replacement of faculty and staff computers, and recovering printer costs in labs and library.

In addition, we also identified these types by how they might be funded. Most everyone seemed to think the campus should support solutions to the web, software and maintenance issues but different funding such as student fees could fund solutions to some of the future issues. Of course, some issues will not require any new funding but creative solutions. This is the kind of discussion we will be having more of next semester as we try to integrate funding models into our strategic plan.

These minutes will be posted to the ITC website: www.uccs.edu/~jhaefner/itcouncil/

Good work folks! We'll meet again on Friday, 12 January at 9 in EPC 304 C.